Jessica Noble, the founder of Magnetic Experiences, joins us to discuss the five customer experience mistakes companies are making and how to avoid them.
“Jessica Noble, MBA, CCXP is Founder and CEO of Magnetic Experiences, which is headquartered in La Jolla, California. She is passionate about helping leaders of growing business find and plug money leaks and boost profitability while improving employee & customer experiences.”
Book: “The 5 Customer Experience Mistakes You Don’t Know You’re Making That Are Causing Profit Erosion”
Blog: “12 Signs Of A People-First Company Culture”